Remote Care and Teleconsultation Services
Speak to your audiologist from the comfort of your home and get your hearing aid settings adjusted remotely with our remote care services today!
About Remote Care
Our remote care service, which is offered via mobile applications (apps), provides a convenient means for connecting with our audiologists, eliminating the need for physical visits. Through these platforms, we can hold teleconsultations and adjust your hearing aid settings remotely. You can even test the settings in real time within the comfort of your home environment.
To use this service, all you need is a smartphone and a compatible hearing aid from Oticon!
Benefits of Remote Care
Convenience
Real-time testing
No added cost
Remote Care Apps You Can Use
At Hearing Partners, we offer remote care services through the use of the Oticon Companion app. The app facilitates remote consultations with your audiologist and enables them to remotely adjust the settings of your hearing aid. Additionally, they allow you to track your hearing aid and control the sound of your device with a few clicks.
Oticon Companion
How to Prepare for a Remote Consultation
Before getting started with a remote consultation with your audiologist, you will need the following:
- Oticon hearing aids with 2.4 GHz Bluetooth® (with sufficient battery e.g. >50%)
- Compatible Android or Apple phone (with sufficient battery e.g. >50%)
- Stable Internet connection with a recommended minimum speed of 1/1 Mbit/s, suitable for both sound and video streaming
- Oticon Companion app
Once you have downloaded the Oticon Companion app, register for a remotecare / remote fitting account using a valid email address and ensure that data location of your profile is set to Singapore. Furnish the audiologist with the registered email address for the upcoming appointment.
Tips for the Best Remote Consultation Experience
To ensure that you have the best experience during your remote consultation session, kindly avoid the following:
- Moving your hearing aids more than 3 meters from your smartphone
- Turning off your hearing aids
- Switching between Wi-Fi and mobile data
- Turning off Bluetooth® on your smartphone
- Turning off your smartphone
- Enabling flight mode on your smartphone or hearing aids
- Terminating the Oticon Companion app or switching to another app
- Enabling battery-saving mode on your smartphone
Home Visit Services
At Hearing Partners, we offer home visit services to individuals who are unable to leave their homes and require in-person consultations with our audiologists and consultants. During the home visit, an on-site hearing test and the fitting of earmolds can be conducted. Your hearing aid settings can also be adjusted.
Please note that this service is chargeable at $100 (excluding GST) for consultants and $200 (excluding GST) for audiologists. This service is limited to operating hours and subject to availability.
FAQs About Remote Care
Yes, the Oticon Companion app can be downloaded on both Apple and Android devices.
Yes, our remote care service is free of charge for Oticon hearing aid users.
It is advisable to refrain from answering any phone calls during the appointment. However, if it is necessary to attend to the call, you may do so. Once the call ends, the appointment will resume.
If the interruption occurs for less than 30 seconds, the app will automatically reconnect to the appointment once the internet connection is re-established. However, if the interruption lasts for more than 30 seconds, you will need to manually select the 'Try to reconnect' option within the app or terminate the appointment.
It is important to note that not all hearing aid settings can be remotely updated. For features such as Feedback Management and Tinnitus Support, you will be required to schedule an in-person appointment at your preferred clinic. We recommend consulting your audiologist or hearing care professional for more information.
Yes, all remote consultations are secure. All audio and video channels are encrypted through WebRTC during the session, regardless of whether you are using a computer or mobile device. Additionally, the data channel is encrypted via HTTPS / TLS 1.2 (fitting data and chat).
No audio or video recordings will be stored after the end of the appointment.
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*Hearing Partners does not offer ear wax removal services.